/* CEC portal - glassmorphism.
   Palette: night #0a0f24, indigo #4c4fe0, teal #19b9a6, amber #ffc04d, ice #eef2ff, mist #a9b3d6. */
:root {
  --night: #0a0f24;
  --ice: #eef2ff;
  --mist: #a9b3d6;
  --indigo: #4c4fe0;
  --teal: #19b9a6;
  --amber: #ffc04d;
  --rose: #ff7b93;
  --glass: rgba(255, 255, 255, .08);
  --glass-strong: rgba(255, 255, 255, .14);
  --glass-line: rgba(255, 255, 255, .2);
  --page-bg:
    radial-gradient(60rem 40rem at 8% -5%, rgba(76, 79, 224, .55), transparent 60%),
    radial-gradient(48rem 36rem at 95% 8%, rgba(25, 185, 166, .38), transparent 60%),
    radial-gradient(44rem 34rem at 70% 105%, rgba(255, 192, 77, .22), transparent 60%),
    radial-gradient(40rem 30rem at 0% 90%, rgba(255, 123, 147, .16), transparent 60%),
    #0a0f24;
  --radius: 22px;
  --font: "Segoe UI Variable Display", "Segoe UI Variable", "Segoe UI", system-ui, -apple-system, "Helvetica Neue", Arial, sans-serif;
}
* { box-sizing: border-box; margin: 0; padding: 0; }
html { scroll-behavior: smooth; scroll-padding-top: 5.5rem; }
body {
  font-family: var(--font); color: var(--ice); line-height: 1.6; min-height: 100vh;
  background: var(--page-bg);
  background-attachment: fixed;
}
a { color: var(--amber); }
:focus-visible { outline: 3px solid var(--amber); outline-offset: 3px; border-radius: 8px; }
.hidden { display: none !important; }

/* glass surface: used by every panel */
.glass, .card, .chat-box, .track-box, .key-box, .step, .scope-col, .faq details, .ticket {
  background: var(--glass);
  border: 1px solid var(--glass-line);
  border-radius: var(--radius);
  box-shadow: 0 18px 50px rgba(3, 6, 25, .35), inset 0 1px 0 rgba(255, 255, 255, .28);
  -webkit-backdrop-filter: blur(20px) saturate(150%);
  backdrop-filter: blur(20px) saturate(150%);
}
@supports not ((backdrop-filter: blur(1px)) or (-webkit-backdrop-filter: blur(1px))) {
  .glass, .card, .chat-box, .track-box, .key-box, .step, .scope-col, .faq details, .ticket, .navbar { background: rgba(22, 28, 66, .94); }
}

/* navigation */
.navbar {
  position: sticky; top: .75rem; z-index: 20; margin: .75rem auto 0; max-width: 1100px; width: calc(100% - 1.5rem);
  display: flex; align-items: center; justify-content: space-between; gap: 1rem; flex-wrap: wrap;
  padding: .6rem 1.1rem; border-radius: 999px;
  background: rgba(14, 20, 52, .55); border: 1px solid var(--glass-line);
  -webkit-backdrop-filter: blur(18px) saturate(150%); backdrop-filter: blur(18px) saturate(150%);
  box-shadow: 0 10px 30px rgba(3, 6, 25, .35), inset 0 1px 0 rgba(255, 255, 255, .22);
}
.nav-brand { font-weight: 700; letter-spacing: -.01em; }
.nav-links { display: flex; align-items: center; gap: 1.1rem; flex-wrap: wrap; }
.nav-links a { color: var(--ice); text-decoration: none; font-size: .95rem; opacity: .85; }
.nav-links a:hover { opacity: 1; text-decoration: underline; text-underline-offset: 4px; }
.lang-switcher { display: flex; gap: 2px; background: rgba(255, 255, 255, .1); border-radius: 999px; padding: 3px; }
.lang-btn { background: transparent; border: 0; color: var(--ice); font: inherit; font-size: .78rem; font-weight: 600; padding: 4px 10px; border-radius: 999px; cursor: pointer; opacity: .75; }
.lang-btn:hover { opacity: 1; background: rgba(255, 255, 255, .15); }
.lang-btn-active { background: rgba(255, 255, 255, .28) !important; opacity: 1 !important; }

/* hero */
.hero { max-width: 1100px; margin: 0 auto; padding: 4.5rem 1.25rem 3rem; display: grid; grid-template-columns: 1.15fr .85fr; gap: 3rem; align-items: center; }
.hero h1 { font-size: clamp(2.2rem, 5.2vw, 3.7rem); line-height: 1.05; letter-spacing: -.03em; font-weight: 750; margin-bottom: 1rem; }
.hero p { color: var(--mist); font-size: 1.15rem; max-width: 34rem; margin-bottom: 1.6rem; }
.hero-actions { display: flex; flex-wrap: wrap; gap: .75rem; }
.chips { display: flex; flex-wrap: wrap; gap: .5rem; margin-top: 1.6rem; list-style: none; }
.chips li { font-size: .88rem; padding: .35rem .85rem; border-radius: 999px; background: var(--glass); border: 1px solid var(--glass-line); color: var(--ice); }

/* the ticket: a tracking-code stub, the one memorable object */
.ticket { position: relative; padding: 1.6rem 1.6rem 1.4rem; transform: rotate(2deg); max-width: 380px; justify-self: center; width: 100%; }
.ticket::before, .ticket::after { content: ""; position: absolute; top: 58%; width: 26px; height: 26px; border-radius: 50%; background: #11173a; border: 1px solid var(--glass-line); }
.ticket::before { left: -14px; clip-path: inset(0 0 0 50%); }
.ticket::after { right: -14px; clip-path: inset(0 50% 0 0); }
.ticket-label { color: var(--mist); font-size: .85rem; }
.ticket-code { font-family: ui-monospace, "Cascadia Mono", Consolas, monospace; font-size: 1.25rem; font-weight: 700; letter-spacing: .06em; margin: .35rem 0 1.3rem; }
.ticket-rule { border-top: 2px dashed rgba(255, 255, 255, .25); margin: 0 -.4rem 1.1rem; }
.ticket-row { display: flex; align-items: center; justify-content: space-between; gap: .75rem; margin-bottom: .6rem; font-size: .92rem; }
.ticket-note { color: var(--mist); font-size: .88rem; }

/* buttons */
.btn-primary, .btn-secondary {
  font: inherit; font-weight: 650; cursor: pointer; text-decoration: none; display: inline-block;
  padding: .75rem 1.5rem; border-radius: 999px; border: 1px solid transparent; transition: transform .15s, background .15s;
}
.btn-primary { background: var(--amber); color: #1a1530; box-shadow: 0 8px 24px rgba(255, 192, 77, .3); }
.btn-primary:hover { transform: translateY(-1px); background: #ffcd70; }
.btn-primary:disabled { opacity: .55; cursor: not-allowed; transform: none; }
.btn-secondary, .btn-secondary.dark { background: var(--glass-strong); color: var(--ice); border-color: var(--glass-line); }
.btn-secondary:hover { background: rgba(255, 255, 255, .22); }
.full-width { width: 100%; }
.btn-row { display: flex; gap: .75rem; flex-wrap: wrap; justify-content: center; }

/* sections */
.section { max-width: 1100px; margin: 0 auto; padding: 3rem 1.25rem; }
.section-title { font-size: clamp(1.6rem, 3.2vw, 2.1rem); letter-spacing: -.02em; text-align: center; margin-bottom: 1.8rem; }
.section-lead { text-align: center; color: var(--mist); max-width: 40rem; margin: -1rem auto 2rem; }
.bg-light { background: none; }
.anon-note { text-align: center; color: var(--mist); margin: -1rem auto 1rem; max-width: 40rem; }
.ai-note { color: #ffe1a1; background: rgba(255, 192, 77, .12); border: 1px solid rgba(255, 192, 77, .3); border-radius: 14px; padding: .55rem .9rem; font-size: .88rem; }

/* how it works */
.steps { display: grid; grid-template-columns: repeat(3, 1fr); gap: 1.1rem; list-style: none; }
.step { padding: 1.5rem; }
.step-num { display: inline-grid; place-items: center; width: 2.2rem; height: 2.2rem; border-radius: 50%; background: var(--amber); color: #1a1530; font-weight: 750; margin-bottom: .8rem; }
.step h3, .card h3, .scope-col h3 { font-size: 1.1rem; margin-bottom: .4rem; letter-spacing: -.01em; }
.step p, .card p { color: var(--mist); font-size: .96rem; }

/* cards */
.cards-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(230px, 1fr)); gap: 1.1rem; }
.card { padding: 1.5rem; }
.card-icon { font-size: 1.7rem; margin-bottom: .6rem; }

/* scope and privacy columns */
.scope-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 1.1rem; }
.scope-col { padding: 1.6rem; }
.scope-col ul { list-style: none; display: grid; gap: .55rem; margin-top: .6rem; }
.scope-col li { padding-left: 1.6rem; position: relative; color: var(--ice); font-size: .97rem; }
.scope-col li::before { content: "✓"; position: absolute; left: 0; color: var(--teal); font-weight: 700; }
.scope-col.no li::before { content: "✕"; color: var(--rose); }

/* faq */
.faq { max-width: 760px; margin: 0 auto; display: grid; gap: .7rem; }
.faq details { padding: .2rem 1.2rem; border-radius: 16px; }
.faq summary { cursor: pointer; font-weight: 600; padding: .8rem 0; list-style: none; display: flex; justify-content: space-between; gap: 1rem; }
.faq summary::-webkit-details-marker { display: none; }
.faq summary::after { content: "+"; color: var(--amber); font-size: 1.3rem; line-height: 1; }
.faq details[open] summary::after { content: "−"; }
.faq details p { color: var(--mist); padding-bottom: 1rem; }

/* chat */
.chat-box { padding: 1.4rem; max-width: 760px; margin: 0 auto; }
.chat-log { display: flex; flex-direction: column; gap: .8rem; max-height: 440px; overflow-y: auto; padding-right: .3rem; margin-bottom: 1rem; }
.bubble { align-self: flex-end; max-width: 88%; padding: .75rem 1rem; border-radius: 18px 18px 4px 18px; background: linear-gradient(135deg, rgba(76, 79, 224, .75), rgba(76, 79, 224, .5)); border: 1px solid rgba(255, 255, 255, .25); white-space: pre-wrap; overflow-wrap: anywhere; }
.bubble.ai { align-self: flex-start; border-radius: 18px 18px 18px 4px; background: rgba(255, 255, 255, .09); }
.bubble-who { font-size: .76rem; color: var(--mist); margin-bottom: .2rem; font-weight: 600; }
.bubble-sub { margin-top: .6rem; font-size: .85rem; color: var(--mist); }
.bubble ul { margin: .3rem 0 0 1.1rem; }
.ai-badges { margin-top: .6rem; font-size: .78rem; color: var(--mist); border-top: 1px dashed rgba(255, 255, 255, .25); padding-top: .45rem; }
.chat-input-row { display: flex; gap: .7rem; align-items: flex-end; flex-wrap: wrap; }
.chat-input-row textarea { flex: 1 1 220px; min-width: 0; }
.submit-panel { margin-top: 1.2rem; padding-top: 1.2rem; border-top: 1px solid var(--glass-line); display: grid; gap: .5rem; }

/* forms */
.form-label { display: block; font-size: .88rem; color: var(--mist); margin: .6rem 0 .25rem; }
.form-input, .form-textarea, .form-select {
  width: 100%; padding: .7rem .9rem; font: inherit; color: var(--ice); border-radius: 14px;
  background: rgba(255, 255, 255, .07); border: 1px solid var(--glass-line);
}
.form-textarea { resize: vertical; min-height: 5rem; }
.form-select option { color: #111; }
.form-input::placeholder, .form-textarea::placeholder { color: rgba(238, 242, 255, .5); }
.form-input:focus, .form-textarea:focus, .form-select:focus { outline: 3px solid rgba(255, 192, 77, .6); outline-offset: 1px; background: rgba(255, 255, 255, .11); }
.error-msg { background: rgba(255, 123, 147, .15); color: #ffc2cd; border: 1px solid rgba(255, 123, 147, .4); border-radius: 12px; padding: .6rem .9rem; margin: .5rem 0; }

/* success and tracking */
.success-box { text-align: center; padding: 1rem; }
.success-icon { font-size: 2.2rem; }
.track-code { font-family: ui-monospace, "Cascadia Mono", Consolas, monospace; font-size: clamp(1.2rem, 4vw, 1.7rem); font-weight: 700; letter-spacing: .08em; margin: .8rem auto; padding: .9rem 1rem; border-radius: 16px; background: rgba(255, 192, 77, .12); border: 2px dashed rgba(255, 192, 77, .6); user-select: all; overflow-wrap: anywhere; }
.warn-text { color: #ffe1a1; margin-bottom: 1rem; }
.track-box { max-width: 640px; margin: 0 auto; padding: 1.4rem; }
.track-row { display: flex; gap: .7rem; flex-wrap: wrap; }
.track-row .form-input { flex: 1 1 220px; font-family: ui-monospace, Consolas, monospace; letter-spacing: .05em; }
.track-result { margin-top: 1.2rem; display: grid; gap: .5rem; }
.track-head { display: flex; gap: .5rem; flex-wrap: wrap; }
.track-note { background: rgba(25, 185, 166, .14); border: 1px solid rgba(25, 185, 166, .4); border-radius: 12px; padding: .6rem .9rem; }
.timeline { list-style: none; border-left: 2px solid var(--glass-line); padding-left: 1rem; display: grid; gap: .5rem; color: var(--mist); }
.badge { display: inline-block; padding: .2rem .7rem; border-radius: 999px; font-size: .8rem; font-weight: 700; }
.badge-cat { background: rgba(76, 79, 224, .4); color: #dfe1ff; }
.badge-status-open { background: rgba(76, 79, 224, .45); color: #e3e5ff; }
.badge-status-in_review { background: rgba(255, 192, 77, .25); color: #ffe1a1; }
.badge-status-resolved { background: rgba(25, 185, 166, .3); color: #b6f4ec; }
.badge-status-rejected { background: rgba(255, 123, 147, .28); color: #ffc2cd; }

/* own-key box */
.key-box { max-width: 760px; margin: 0 auto 1rem; padding: .5rem 1.2rem; border-radius: 16px; }
.key-box summary { cursor: pointer; font-weight: 600; font-size: .92rem; padding: .6rem 0; }
.key-help, .key-warn { font-size: .86rem; margin: .5rem 0; color: var(--mist); }
.key-warn { color: #ffe1a1; background: rgba(255, 192, 77, .12); border-radius: 12px; padding: .5rem .8rem; }
.key-row { display: flex; gap: .5rem; flex-wrap: wrap; margin-bottom: .4rem; }
.key-row input { flex: 1 1 220px; min-width: 0; }
.key-status { font-size: .86rem; min-height: 1.2em; margin: .3rem 0 .6rem; }

/* footer */
.footer { text-align: center; padding: 2.5rem 1.25rem 3rem; color: var(--mist); font-size: .92rem; border-top: 1px solid var(--glass-line); margin-top: 2rem; }
.footer p { margin-bottom: .4rem; }
.footer-bot a { font-weight: 650; }
.footer-admin { display: inline-block; margin-top: .6rem; font-size: .8rem; color: var(--mist); opacity: .7; }
.footer-admin:hover { opacity: 1; }

@media (max-width: 860px) {
  .hero { grid-template-columns: 1fr; padding-top: 2.5rem; gap: 2rem; }
  .ticket { transform: none; }
  .steps, .scope-grid { grid-template-columns: 1fr; }
  .navbar { border-radius: 24px; justify-content: center; }
}
@media (prefers-reduced-motion: reduce) {
  html { scroll-behavior: auto; }
  * { transition: none !important; }
}